Privacy policy

Privacy Policy

Effective date: 01 July 2025

Tax Store Australia Pty Ltd Trading As Tax Store St Albans is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Code of Professional Conduct under the Tax Agent Services Act 2009 (TASA).

This policy outlines how we collect, use, disclose, and safeguard your personal information in the course of delivering tax, accounting, and related services.

Also, view our Engagement Terms and Conditions for more details on how we work with you.

We recognise and respect your privacy concerns, especially when it comes to the use and disclosure of Personal Information. We are dedicated to maintaining a high level of privacy for all Personal Information we gather.

This Privacy Policy applies to Tax Store Australia Pty Ltd Trading As Tax Store St Albans, but not to other websites linked to Tax Store Australia Pty Ltd Trading As Tax Store St Albans.

To avoid doubts or questions regarding the agreement, this Privacy Policy applies to Personal Information collected and used in Australia by Tax Store Australia Pty Ltd Trading As Tax Store St Albans concerning any of the following:

- customers;
- suppliers or prospective suppliers;
- independent contractors or any person who applies to become an employee or independent contractor; and
- employees, except where the use or disclosure is directly related to the relationship between us as the employer and you as the past or present employee and relates to an “Employee Record” about you.

Your Consent

We will only use or disclose your personal information for the purpose it was collected, or where otherwise permitted by law or with your consent.

You agree that your Personal Information may be used by any or all of the following per this Privacy Policy:

- by requesting a quote or placing an order, entering a competition, participating in a promotional campaign, filing a complaint, or for any other reason;
- by enquiring about or submitting an application to become an employee or an independent contractor
- by visiting our website, submitting an online enquiry, or subscribing to our electronic mailing list;
- by visiting any website or social media site established by us, including but not limited to Facebook, Twitter, Instagram or downloading and/or using any online App related to Tax Store St Albans;
- by engaging in any activity on a social media channel, including but not limited to entering competitions, subscribing to our blog, sharing any material on any social media channel, following, liking, and/or commenting on us or anything on any social media channel; and
- by participating in any activity on a social media channel.

What is Personal Information?

“Personal Information” is defined as information or an opinion about you as an identified individual or a reasonably identifiable individual, whether or not the information or opinion is factual and whether or not it is recorded in a material form, for the purposes of this Privacy Policy.

The Privacy Act exempts us as an employer from any act or conduct directly related to the “Employee Record.” An “Employee Record” contains health and personal information about the following:

- employee engagement, training, discipline;
- resignation, or termination;
- employee terms and conditions of employment;
- employee performance or conduct;
- hours of employment, salary, or wages;
- personal and emergency contact information;
- employee membership in professional, trade associations, or trade union membership;
- employee annual, long service, sick, personal, maternity, paternity, and other leave; and
- employee taxation, banking, and other benefits.

We respect each of our employees’ personal and health information as confidential and establish stringent limits on who has access to it. Without your prior approval, we will not disclose your Employee Records to any other party except as permitted by law or our Privacy Policy.

What Personal Information do we collect?

We may collect the following personal information:

- Name, address, email, phone
- Employment history, qualifications
- Driver’s licence, car registration
- Financial details, TFN, super
- Health or biometric data (where lawful and necessary)
- Photos for identification or marketing
- CCTV footage for security
- Public or social media posts you interact with

Some data may be collected anonymously or under a pseudonym, but it may limit our ability to provide services.

How do we collect your Personal Information?

We collect Personal Information via:

- Phone, online forms, emails
- Applications, feedback, contracts
- Social media interactions
- Public sources and third parties (e.g. credit agencies, recruitment firms)
- Website analytics and cookies

We may log non-identifiable data like your IP address, browser type, pages visited, and downloads for marketing and analysis purposes.

Notification of Collection

Where reasonable and practicable, we will notify you at or before the time of collecting your Personal Information, or as soon as possible afterwards.

How do we use your Personal Information?

We use your Personal Information for:

- Delivering products and services
- Customer support and feedback
- Business operations and quality assurance
- Marketing communications
- Research and development
- Internal record keeping
- Statutory and regulatory compliance

Employees’ data is used in accordance with employment requirements and laws.

How does Tax Store St Albans disclose your Personal Information?

We may disclose Personal Information to:

- IT, marketing, and cloud service providers
- Third-party consultants
- Prospective business purchasers
- Law enforcement or regulators
- Public (with consent) for competitions or promotions

We do not sell or rent your Personal Information.

Disclosure of your Personal Information via Social Media Channels

Content you share on our social media may be visible to the public and may be redistributed. We cannot control further use beyond the original post. We may remove inappropriate content.

Cross Border Disclosure

Your information may be disclosed to overseas recipients, such as service providers in the United States (e.g. Meta, MailChimp). By engaging with us through these services, you consent to this.

We will take reasonable steps to ensure these providers comply with Australian Privacy Principles where applicable.

Website Cookies Clause (APP 1.4(g))

You can manage your cookie preferences in your browser. Tracking cookies help improve our website but do not identify you personally.

Security

We take reasonable precautions to protect your information. This includes:

- Physical security
- Passwords, firewalls, antivirus
- Limited staff access

However, we cannot guarantee the security of data transmitted online. We are not liable for breaches via third-party or insecure websites.

Data Retention

We retain your Personal Information only as long as necessary to meet business, legal, or professional requirements. After that, it is securely destroyed or de-identified.

How to unsubscribe from our direct marketing

Every marketing communication will include an unsubscribe option. Alternatively, you may email our Privacy Officer to opt out.

How to check or change your details

You may request access to or correction of your Personal Information by contacting our Privacy Officer. Fees may apply. If we decline access, we will explain why.

Changes to our Privacy Policy

We may update this Privacy Policy at any time and will post updates on our website. Please review it regularly.

Complaints

If you believe your privacy has been breached, contact our Privacy Officer. We aim to acknowledge your complaint within 5 business days and resolve it within 30 days.

If unresolved, you may escalate to the Office of the Australian Information Commissioner (OAIC) via:
👉 www.oaic.gov.au/privacy/making-a-privacy-complaint

We welcome your feedback on how we can improve this policy.

Last updated: 21 July 2025